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Alexander Khanukov | Conversational AI | Artificial Intelligence (AI) | Machine Learning (ML) | NLU/NLP/Chatbot | Voice Assistants/IVR | Computer Vision | Predictive Analytics | Director/Senior/Principle Product Manager | Solutions Architect
Innovative AI Product Builder

Alexander Khanukov

Artificial Intelligence (AI) | Machine Learning (ML) | NLU/NLP/Chatbots | Voice Assistants/IVR | Computer Vision | Predictive Analytics | Director/Senior/Principle Product Manager | Senior/Principle Solutions Architect | Conversational Design

My Experience

Build bleeding-edge AI technology products and customer experiences solving customer problems using Machine Learning like NLP, Computer Vision, and Predictive Analytics, as well as non-traditional interfaces such as conversational, voice, IoT, wearable tech, etc.

Hands-on technical experience and understanding of hyper-personalization, autonomous systems, predictive analytics and decision support, conversational and human interactions, patterns and anomalies, recognition systems, and goal-driven systems with a focus in NLP, speech recognition and computer vision algorithms. Adept at building strong relationships with management, tech and business personnel, and clients. Areas of expertise:

Artificial Intelligence (AI) | Machine Learning (ML) | NLU/NLP/Chatbots | Voice Assistants/IVR | Computer Vision | IOT SME | Predictive Analytics | Business Operations | Strategic Planning | Process Efficiency | Product Management

Aetna (a CVS Health Company)
August 2022 - Present
Conversational AI Design Lead, Voice Assistant

Lead the vision, strategy, and delivery for the Conversational AI Design Team. Manage a stellar, multi-disciplinary team of conversational designers and CX professionals responsible for implementing multi-channel, customer-centric design while shaping the personality and conversational flow of IVAs powered by IBM Watson to ensure customers receive a 'human' AI experience…
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Sensormatic (a Johnson Controls Company)
December 2021 - June 2022
Senior Global Manager, AI/ML Solutions

Drove product/solution strategy globally for the Inventory Intelligence Solutions Management Team, building a comprehensive portfolio of AI/ML solutions and offerings including Computer Vision, Predictive Analytics and NLP and combining existing Loss Prevention, Inventory, and Traffic Intelligence Solutions products and data into a unified Sensormatic IQ platform using Google Cloud Platform,…
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Wells Fargo Bank
May 2019 - December 2021
VP, AI Product Manager

Managed Wells Fargo’s proprietary chatbot/voice/NLP and annotation platform products, serving multiple channels and Customer Virtual Assistant use cases, including WF’s Home Lending, Retail Banking’s “Auxi”, several employee-facing enterprise bots, as well as integrations with 3rd Party NLU/NLP, conversational design, IT/enterprise tools and customer support software. Lead three teams, spread across…
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Royal Caribbean Cruises Ltd.
October 2018 - October 2019
Conversational UX Consultant

Managed multiple product backlogs and leading design, implementation, and maintenance stages of a Pypestream.ai B2B CruisingPower.com Travel Agent Partners Chatbot from market trials to production deployment. Managed a team of Conversational UI Designers, NLP/Business Analysts, and platform vendors and developers to continuously track user interaction/sentiment and improve the overall experience.…
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eMara.ai
March 2018 - April 2019
Technology Director and Lead Chatbot/AI Developer

Oversaw architecting, designing, and developing eMara, a conversational assistant with artificial intelligence based on the popular Couples Counseling mobile apps for iOS and Android. Based on a fork of the EveryBot CMS platform developed for AviKaiDo LLC, eMara leverages NLP and Machine Learning to create dynamically generated, customized experiences for…
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AviKaiDo LLC
January 2016 - March 2018
Founder/CEO and Lead Chatbot/AI Developer

Founded a startup with the mission of educating businesspeople, employees and the general public on the benefits and use of new AI, Chatbot and Voice Assistant technologies. Simultaneously built a team and platform while learning additional programming languages and skills, building unique chatbot products, providing consulting to several SMBs and…
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MRM//McCann
August 2010 - April 2018
Manager, Applied User Experience

A demonstrated record of success and achievement at this award winning, global digital marketing agency, marked by a promotion to a position of increased influence, authority, and accountability and a recent win of MRM / Interpublic Groups’ Global Honors Global Innovation Honor Award for work introducing Chatbots and AI/ML to…
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Creative Technologist
MRM//McCann
Consulting/Prototyping

Led the development, including building project requirements for new applications and application enhancements as well as documentation of presentations, technical specifications, system architecture designs, and white papers.

Senior Web Developer
OnStar (Advanced Systems Development)/GM
Mobile App Development

Applied Agile and Scrum development methodologies to design and build mobile applications and websites for vehicles manufactured by Chevrolet, Cadillac, Buick, and GMC.

Interactive Designer/Developer
Doner
Multimedia Development

Recruited to contribute to the development of websites for Fortune 500 clients that included Serta, Pennzoil, and Quaker State, leveraging proficiencies in Flash, XHTML, and Drupal CMS.

IT Systems/Business/Process Analyst / SEO Manager
BD Biosciences
Lead Web Developer
BD Biosciences
Web Developer and Graphic Designer
Imetris Corporation
My Skills

New features and skills are always being added to my repertoire. See how my capabilities have been used by organizations to create innovative and satisfying customer experiences.

  • Technical Expertise
  • Design
  • Business COnsulting

AI/ML Subject Matter Expert (SME)

Hands-on technical experience and understanding of hyper-personalization, autonomous systems, predictive analytics and decision support, conversational/human interactions, patterns and anomalies, recognition systems, and goal-driven systems with specialization in NLP, speech recognition and computer vision algorithms.

Team Leader/Product Manager

High integrity, collaborative, outcomes-focused leader with the ability to empower and rally individuals and cross-functional teams within the organization – leveraging LEAN, JTBD, Six Sigma, Waterfall, Agile or Kanban methodologies – to surpass financial and performance targets and user expectations.

Visionary/Problem Solver

Voice of Customer focused, data-driven, strategic-minded entrepreneur, well versed in establishing relationships of trust and confidence with persuasive communications skills that achieve consensus and drive progress. Ability to identify insights, create engaging narratives and connect holistic, program-level initiatives to roadmaps, sprint, epics, and user stories, defining KPIs and monitoring metrics throughout.

Product Portfolio

2015
WP eSign
WP eSign

Announcing WP eSign Beta: Adobe Document Cloud eSign Services for WordPress Plugin! Adobe® Document Cloud is launching this month with eSign Services (formerly known as EchoSign®) included with every subscription. What better time to bring the world’s most powerful eSignature platform to the world’s best CMS, WordPress? Launch of the…
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cureLauncher
cureLauncher

[et_pb_section admin_label="section"][et_pb_row admin_label="row"][et_pb_column type="4_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid"] cureLauncher [/et_pb_text][et_pb_image admin_label="Image" src="http://alexkhanukov.com/uploads/Cure_Launcher_banner.png" url_new_window="off" animation="fade_in" show_in_lightbox="off" use_overlay="off" sticky="off" align="left" force_fullwidth="off" always_center_on_mobile="on" use_border_color="off" border_color="#ffffff" border_style="solid"] [/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row admin_label="row"][et_pb_column type="3_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid"] Project Description My company, Ascend, was chosen as a partner for a new business startup and…
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Milestone Husky Hybrid NVR Product Video
Milestone Husky Hybrid NVR Product Video

[et_pb_section admin_label="section" transparent_background="off" background_color="#ffffff" background_video_width="1920" background_video_height="1080" allow_player_pause="off" inner_shadow="off" parallax="off" parallax_method="off" padding_mobile="off" make_fullwidth="off" use_custom_width="off" width_unit="on" make_equal="off" use_custom_gutter="off"][et_pb_row admin_label="row"][et_pb_column type="4_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid"] Milestone Husky Hybrid NVR Product Video [/et_pb_text][et_pb_image admin_label="Image" src="http://alexkhanukov.com/uploads/Milestone_Husky_banner.png" show_in_lightbox="off" url_new_window="off" use_overlay="off" animation="left" sticky="off" align="left" force_fullwidth="off" always_center_on_mobile="on" use_border_color="off" border_color="#ffffff" border_style="solid"] [/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row admin_label="row"][et_pb_column type="3_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left"…
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2016
DraftBot – A Slack User Bot Integration with DraftKings
DraftBot – A Slack User Bot Integration with DraftKings

[et_pb_section admin_label="section"][et_pb_row admin_label="row"][et_pb_column type="4_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid"] DraftBot - A Slack User Bot Integration with DraftKings [/et_pb_text][et_pb_image admin_label="Image" src="http://alexkhanukov.com/uploads/DraftBot_banner.png" url_new_window="off" animation="fade_in" show_in_lightbox="off" use_overlay="off" sticky="off" align="left" force_fullwidth="off" always_center_on_mobile="on" use_border_color="off" border_color="#ffffff" border_style="solid"] [/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row admin_label="row"][et_pb_column type="3_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left"] Project Description Vivamus ipsum velit, ullamcorper quis nibh non, molestie tempus…
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FreshBot – A Slack User Bot Integration with FreshBooks
FreshBot – A Slack User Bot Integration with FreshBooks

[et_pb_section admin_label="section"][et_pb_row admin_label="row"][et_pb_column type="4_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid"] FreshBot - A Slack User Bot integration with FreshBooks [/et_pb_text][et_pb_image admin_label="Image" src="http://alexkhanukov.com/uploads/FreshBot_banner.png" url_new_window="off" animation="fade_in" show_in_lightbox="off" use_overlay="off" sticky="off" align="left" force_fullwidth="off" always_center_on_mobile="on" use_border_color="off" border_color="#ffffff" border_style="solid"] [/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row admin_label="row"][et_pb_column type="3_4"][et_pb_text admin_label="Text" background_layout="light" text_orientation="left" use_border_color="off" border_color="#ffffff" border_style="solid"] Project Description FreshBot integrates Slack with FreshBooks Cloud…
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2017
EveryBot CMS – Conversation Management System
EveryBot CMS – Conversation Management System

[et_pb_section fb_built="1" admin_label="section" _builder_version="4.16" global_colors_info="{}"][et_pb_row admin_label="row" _builder_version="4.16" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.16" custom_padding="|||" global_colors_info="{}" custom_padding__hover="|||"][et_pb_text _builder_version="4.16" background_size="initial" background_position="top_left" background_repeat="repeat" border_style="solid" global_colors_info="{}"]EveryBot CMS - Conversation Management System [/et_pb_text][et_pb_image src="http://alexkhanukov.com/uploads/EveryBot_Logo_sq2078.png" align_tablet="center" align_phone="" align_last_edited="on|desktop" _builder_version="4.16" animation_style="fade" animation_duration="500ms" border_style="solid" animation="fade_in" sticky="off" always_center_on_mobile="on" global_colors_info="{}"]  [/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure="3_4,1_4" admin_label="row" _builder_version="4.16" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}"][et_pb_column type="3_4" _builder_version="4.16"…
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2018
eMara – Mental Health Chatbot for Facebook Messenger
eMara – Mental Health Chatbot for Facebook Messenger

[et_pb_section fb_built="1" admin_label="section" _builder_version="3.22" global_colors_info="{}"][et_pb_row admin_label="row" _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||" global_colors_info="{}" custom_padding__hover="|||"][et_pb_text _builder_version="3.27.4" background_size="initial" background_position="top_left" background_repeat="repeat" border_style="solid" global_colors_info="{}"]eMara - Chatbot for Facebook Messenger [/et_pb_text][et_pb_image src="http://alexkhanukov.com/uploads/Dispatch_banner.png" align_tablet="center" align_phone="" align_last_edited="on|desktop" _builder_version="3.23" animation_style="fade" animation_duration="500ms" use_border_color="off" border_color="#ffffff" border_style="solid" animation="fade_in" sticky="off" always_center_on_mobile="on" global_colors_info="{}"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure="3_4,1_4" admin_label="row" _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}"][et_pb_column type="3_4"…
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2019
2020
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